Ground breaking support for online gamblers


GAMSTOP is the first national self-exclusion scheme for online gamblers. It prevents registered ‘self-excluders’ from gambling across all 260 online gambling operators.

We built a unique service from scratch. In addition to resolving extremely complex technical issues, we also helped the client to meet new regulations and discover effective WOW through Agile. Critically, in-depth analysis, user research and support groups were required to create a tailored journey for a group of very vulnerable users.

The result?

A combination of strong service design and technical solutions led to the creation of a world-first system that:

  • Responded to requests across hundreds of databases in 2,000th of a second
  • Exceeded contractual agreement to process up to 1 million hits per second
  • Helped ‘incubate’ a small client to allow 265 gambling firms register and connect to the service
  • Helps gamblers to break a potentially critical addiction 


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Historic Royal Palaces

Historic Royal Palaces

Delivering a Digital Transformation Programme

Data Planning, SCV Build