Booking_size

Booking.com

Booking.com

Thriving through rapid growth

Thriving through rapid growth

#accelerating-commercial-growth-and-efficiency

#creating-winning-workplaces

#creating-winning-workplaces

#analytics-and-predictive-modelling

#recruitment-turnover-and-diagnostics

#culture-of-action

#culture-of-action

bookingdotcom
Brief

We’ve worked closely over a number of years with Booking.com to understand the perceptions and opinions of their talent and help them to thrive. With fast growth came a need for effective recruitment, new thinking on engagement, as well as brand and service excellence.

Approach

We've helped the business to focus on the issues that matter. In just 12 months, satisfaction with training and development increased from 76% to 85%. We’ve also helped them make recruitment more effective, targeting people who will fit and be likely to stay longer, as well as identifying ways to enhance the new joiner experience. We enabled leaders to understand the perceptions and opinions of their talent, ensuring that every voice is heard. Since we began predicting and triggering alerts on performance and people at risk of leaving, Booking.com have improved their retention by double digits.

Outcome

Our insights showed that training would improve talent retention; as a result, Booking.com built a Talent and Learning Centre.

10% growth in 12 months

85% employee satisfaction in 12 months