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Department for International Trade

Department for International Trade

Trade barriers Alpha

Trade barriers Alpha

#building-digital-systems-to-serve-complex-organisations 

#public-sector-service

#public-sector-service

#service-design

#service-design

#customer-experience-design

#customer-experience-design

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Brief

With the UK departing the EU, DIT need to develop a Trade Remedies service before March 2019 to stop dumping and countervailing. The survival of UK businesses will be a challenge without EU Trade Remedies protection.

Approach

Our challenge was to develop a service which the UK has no practical experience and no existing specialists in. We learnt the WTO Trade Remedies process, conceptualised, designed and prototyped the first fully digital Trade Remedies service in the world.

Outcome

We translated a complex process into a simple end to end service design. Through testing, validating and enhancing, we passed the GDS assessment first time and are on course to deliver a world leading service in October 2018.

The first fully digital Trade Remedies service in the world.