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Historic Royal Palaces

Historic Royal Palaces

Full Digital Transformation Programme

Full Digital Transformation Programme

#designing-better-digital-and-multichannel-experiences

#customer-experience-design

#service-design

#digital-strategy-and-change

#organisational-change

#organisational-change

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Brief

HRP wanted a transformative digital vision and strategy that would help the organisation to meet its ambitious goals for the future.

Outcome

We delivered a detailed five year transformation plan with more than 40 projects and continue to work with HRP to help deliver the programme.

Approach

We built illustrative cross-channel customer journeys, describing the potential role of website, mobile, social and the Palaces themselves.

Client response

“They became a trusted partner, giving us the confidence to embark on an ambitious programme.”

– Tania Fitzgerald, Finance Director

5-year transformation plan

Delivering 40+ projects