#building-digital-systems-to-serve-complex-organisations
#service-design
#service-design
#research-and-insights
#research-and-insights
The Ministry of Justice identified LPA as an opportunity to improve the user experience and save costs by digitising the complex and sensitive service.
We were selected as the development partner, providing a range of skills from CX & programme management, through to development and dev ops. Our approach included a prototype to test the concept, Alpha to engage key stakeholder groups and understand where legislation needs to change, Beta through to launch.
We delivered the first digital exemplar service to pass the Digital by Default Service Standard to go live.
– Kit Collingwood-Richardson, Head of Digital
Part of
Part of
Part of
Part of
Part of
© ENGINE
© ENGINE
© ENGINE
© ENGINE