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OFFICE OF THE PUBLIC GUARDIAN

Office of the Public Guardian

LASTING POWER OF ATTORNEY DIGITAL SERVICE

Lasting power of attorney digital service

#building-digital-systems-to-serve-complex-organisations 

#service-design

#service-design

#research-and-insights

#research-and-insights

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BRIEF

The Ministry of Justice identified LPA as an opportunity to improve the user experience and save costs by digitising the complex and sensitive service.

APPROACH

We were selected as the development partner, providing a range of skills from CX & programme management, through to development and dev ops. Our approach included a prototype to test the concept, Alpha to engage key stakeholder groups and understand where legislation needs to change, Beta through to launch.

OUTCOME

We delivered the first digital exemplar service to pass the Digital by Default Service Standard to go live.

CLIENT RESPONSE
“Their iterative approach to development and testing not only supported our transformation goals but means our service is now a flagship on how to embrace digital within government.”

– Kit Collingwood-Richardson, Head of Digital