#designing-better-digital-and-multichannel-experiences
#service-design
#customer-experience-design
#research-and-insights
#research-and-insights
The Post Office wanted to define a digital first omnichannel strategy to establish its unique role and a differentiating strategy.
We combined commercial and strategic objectives with market leading propositions and customer personas.
We turned the strategy into a reality thanks to its cross sector experience, pragmatism, commitment and drive.
– Giles Dunning, Head of Digital
Part of
Part of
Part of
Part of
Part of
© ENGINE
© ENGINE
© ENGINE
© ENGINE