Our work with the public sector has transformed the lives of almost everyone in the UK.

We wrote the report on how to digitise the government and then helped to do it.

Engine has a long legacy and true passion for public sector work, strongly centred around designing and building digital services. Our work is end-to-end, covering Discovery, Alpha and Beta, as well as taking services in live and supporting them on an ongoing basis. 

This process is not new to us.  We successfully pioneered it in 2012, on the Lasting Power of Attorney project (the first one to ever pass GDS-assessment) and since then we have refined our approach and strengthened our team to be able to take on challenges of any scale, anywhere in the UK.

Not only do we create design and transform digital services, we make sure they are available to all. As with any set of complex requirements, there are no easy or ‘one size fits all’ solution. It is only by adopting an inclusive user-centred way of thinking that you can make meaningful progress and make digital services inclusive and available to all.

We can easily be procured through the Government Digital Marketplace, either through the G-Cloud or DOS framework.  Our listing is available here.
Feel free to contact us if you have further questions about our services.

In 2010 we wrote the Martha Lane-Fox report outlining how government can provide a better service for the citizens and businesses of the UK.

In 2010 we wrote the Martha Lane-Fox report, outlining how government can provide a better service for the citizens and businesses of the UK.  This approach has since been tested many times, delivering faster, cheaper and, above all, better quality services.

We believe in practising what we are preaching, and in 2012 we delivered the first government exemplar service, the Lasting Power of Attorney application for the Office of the Public Guardian (a Ministry of Justice agency) to great acclaim from both civil servants and users.  Since then, we have delivered over 40 different services for a range of departments and agencies, touching almost everyone in the UK in at least some way: businesses of all sizes, importers / exporters, fishermen, teachers, students, unemployed people, patients, hospitals, the elderly, farmers, lawyers, soldiers, people with disabilities, people with health problems, ethnic minorities and many more groups.

This work is immensely motivating to us and our team.  Knowing that the services we have provided have made a real difference to all these people means that our public sector work is more than just a job to us.  Our team believes that making the UK a better place to live and work in is a good thing and are prepared to go the extra mile to make this happen.

Our work is end-to-end, covering Discovery, Alpha and Beta, as well as taking services in live and supporting them on an ongoing basis. We scope out new services in great detail, covering user needs, departmental or civil servant needs and (often) a high-level understanding of what technical requirements. 

We then take the project forward into Alpha (or prototyping) phase, ranging from paper-based prototypes over clickable wireframes all the way up to building working code.  Finally, we have the end-to-end capability to develop private and public Betas, building a fully functioning service for final testing.

Throughout the process, we plan for and support the GDS assessment process from the start of the phase to maximise the chances of successfully passing at every stage.

This process is not new to us.  We successfully pioneered it in 2012, on the Lasting Power of Attorney project (the first one to ever pass GDS-assessment) and since then we have refined our approach and strengthened our team to be able to take on challenges of any scale, anywhere in the UK.

Our refined approach and strength of our team is able to take on challenges of any scale, anywhere in the UK.

Latest Insights 

DESIGN FOR ALL: ASSISTED DIGITAL

ETHNOGRAPHIC RESEARCH FOR DESIGN

ARE INSIGHTS FOUND OR MADE?