CAPABILITIES

We combine specialist capabilities to deliver transformational work and utilise these capabilities to respond to more discrete challenges.

Strategy

Our teams provide strategy consulting and omnichannel transformation services to some of the world’s leading B2B, B2C and D2C brands. We help create a vision for the future, and a plan to achieve it – enabling clients to respond to rapidly changing customer needs and market conditions with agility. We work across our practices, bringing together research, data & technology to deliver integrated strategies that are actionable.

• Omnichannel, digital, and customer experience strategy
• Innovation and proposition development
• Organisational design and ways of working
• Transformation and change management
  

Data

Experts in data analytics, machine learning, and customer-engagement, our team deliver end-to-end Data Transformation. Designed to drive tangible business impact at speed and at scale, we bring a unique proposition at the intersection of marketing, data, and technology.

• Customer & Data Strategy
• CRM and Email Management
• Advanced Analytics and Machine Learning
• Customer Data Platform build and integration
   

Technology

Our technology team design and build technology-based solutions that power your digital & data ambition. We deliver future-proofed solutions that connect your digital estate and meet your user needs, all powered by better ways of working, We are advocates of Agile, DevOps and open-source, and are independent of technology vendors, ensuring our architecture & consultancy are neutral and client centred.

• Technology strategy and vendor selection

• Technology and solutions architecture

• Software development and support

• DevOps and Agile ways of working

Service Design

Our teams combine research, behavioural change, and user-centred design to create propositions and services that deliver seamless experiences for customers, users, stakeholders, and employees. We use design-thinking techniques, guided by the principles that help make good services great.

• Research and behavioural science
• Co-Design and design sprints
• Omnichannel experience design
• Rapid Prototyping
  

Employee Experience

Our market-leading employee experience research moves beyond traditional employee surveys to identify strategic opportunities to become a truly winning workplace. Our approach combines bespoke qualitative and quantitative research, advanced analytics, and deep insights underpinned by over 20 years of experience.

• Employee experience research
• Advanced analytics and Key Driver Analysis 
• Employee voice and listening strategy
• Insight into action and culture change programmes 
  

Research and Insights

Our full-service research and insights team combine qualitative and quantitative methods that unearth customer and market needs, emotions, and behaviours. Our research provides clients with actionable insight, quantifiable outcomes, and robust intelligence to inform their business strategy and operational decisions.

• Market strategy and understanding
• Brand positioning and competitor analysis
• Customer Experience assessment
• Innovation market assesement and testing
• Campaign development and evaluation